Privacy Policy

Last updated: June 2025

1. Introduction

Cumbria Cleaning Co. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our carpet cleaning services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book our services
• Contact us via phone, email, or our contact form
• Subscribe to our newsletter or updates
• Interact with us on social media

This information may include:

• Name and contact details (phone number, email address)
• Property address and service location
• Service requirements and preferences
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or search terms used
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our carpet cleaning services
• Process bookings and communicate about appointments
• Send quotes and invoices
• Respond to your inquiries and provide customer support
• Send service reminders and follow-up communications
• Improve our website and marketing efforts
• Comply with legal obligations

4. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist us in operating our business (subject to confidentiality agreements)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer records are typically retained for 7 years for accounting and legal purposes.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request transfer of your data to another organisation
• Withdraw consent (where processing is based on consent)

9. Cookies

Our website uses cookies to enhance your Browse experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: